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Due to the high frequented marketing campaigns on TV and all entertainment channels the operator bwin can be announced, as one of the most popular sports betting bookmaker on the international gambling market ever, without any doubt. The operator was founded already in the year 1997 in Vienna, Austria. Until now the headquarter office of the bookmaker is located in Vienna, although the gambling license was issued in Gibraltar. During the sports betting test, the number of clients was analysed with the impressing result of over 20 million registered customers from all around the globe. Thereby, the enterprise bwin can generate a yearly sales margin of around 800 million Euros. To take care of a smooth performance and all customers’ needs, bwin employs currently 1500 staff members. Beside the essential part of the portfolio, the sports betting operator bwin is introducing other facets of the gambling to their customers. An extensive online casino and gaming area is rounding up the portfolio. Moreover, the highly respected and popular bookmaker is acting as partner and sponsor for renowned sports clubs. Recently bwin featured Real Madrid, Manchester United and the FC Bayern Munich.
The registration procedure of bwin is generally free of any service charge for new customers. To get the registration started, it is obligatory that the website of the sports betting operator of bwin has to be opened and fully loaded to have full access. Already on the top of the homepage the directing button for the registration procedure is located. With only one click on this button the customers get forwarded immediately to the registration formula of bwin. The operator requests the entry of several personal data, such as name, forename, birthdate, and nationality as well as a valid contact address from the new customers. It is highly recommended to the betting fans to enter all the data completely correct as otherwise inconveniences could occur later on with the first pay-out request. The bookmaker has the full right to request an evident of the identity, such as an ID or passport copy at any time from the customers. In case, the shown data on the document are not identical with the given registration data, the operator can refuse a pay-out and exclude the gambling fan from using the offered portfolio and services.
After completing the data, the new customer has to choose a user name and personal password, to be able to log into the betting account at any time. Finally, the general terms and conditions have to read and confirmed, including the fact that the gambling fan already passed the age of 18. As soon as the registration is successfully completed, the new registered customer is being forwarded to the payment section. The first deposit can be placed immediately and the bonus amount of 50 Euro can be transferred to the inpidual new betting account. The sports betting test explains that the registration procedure of bwin is very simple structured and easy to handle, also by unexperienced customers. In general the whole procedure does not take the betting fan longer than three minutes of time.
The sports betting test was impressed about the fact how the operator bwin managed to present the exorbitant and large scaled betting offer in a clear and attractive structure. The website presentation of bwin can be certified with a customer friendly high level of usability. The smooth and intuitive navigation, supported by a clear structure was absolutely convincing in the sports betting comparison. The orientation on the website is very simple, the registration procedure as well as all betting activities are very easy to access and to accomplish, even for new customers.
The website has a black background. Nevertheless, some colourful highlights provide the page with an inviting and friendly atmosphere. The operator bwin focuses and depends completely on the quality of its portfolio instead of presenting technical or graphical highlights.
The whole website presentation of the Austrian bookmaker bwin can be described as highly functional and customer orientated. With a fetching level of simplicity, the outstanding betting offer is set in the centre of attention.
In the official sports betting comparison, it is very apparent that the betting offer of bwin is one of the most extensive and complex which are currently existing on the online based gambling market. For an amazing number of 90 different sport disciplines, more than 30 000 single betting options are available on a daily basic. In the sports betting business this is a far unbroken record. Moreover, a collection of 25 different and perse betting markets of special and extraordinary betting options are available. The sports betting test was surprised that for one single soccer event, there are up to 100 special betting options available.
Although the betting portfolio is outstanding and remarkable, the odds are settled just in the average as the sports betting comparison showed. Therefore, it can be settled only in the middle of the rating referring to this component. The pay-out key is settled around the value of only 93 percent. The most attractive odds bwin presents only for the US-American sport disciplines. For this section the betting odd can reach up to 95 percent, which is quiet an interesting and fetching value.
The sports betting comparison was simply impressed by the indescribable dimension of the bwin live centre. The Austrian bookmaker presents itself with a huge choice of live betting options in real time mode. It is surprising that not only the mainstream sports, such as soccer, tennis, ice hockey, handball and basketball are being featured with a lot of options in this section. But also offbeat sports are integrated in the live betting offer section at bwin. Therefore, the addressed number of customers, which is attracted by the extensive live betting section, is large. The level of usability of the bwin live betting section is described as magnificent by the sports betting comparison.
The special features of bwin are helpful and customer-orientated tools. For instance, the function of the one-click option is very useful in the live betting section. It allows the customer to place a bet in the real time mode within only a few seconds.
Moreover, the procedure of bwin regarding the sports betting tax is a very special option of the bookmaker. The legality was introduced in the year 2012 by the German authorities; it determines a betting tax of 5 percent. The sports betting provider bwin just applies this 5 percent in case of a winning betting voucher. This is a saving and convenient solution for the German sports betting fans.
The bookmaker bwin is a very customer friendly enterprise. Therefore, bwin offers different solutions to enable all interested customers to have access to the mobile betting portfolio. Users of devices with iOS and Android operating systems can download an application in the App Store of their provider. For customers using different operating systems or who do not want to download and install an application, can easily access the mobile optimised version of the website by just typing in the address of the bookmaker in the browser of the mobile device. The sports betting test certified that both mobile betting systems are highly functional and customer-orientated. It is obvious that the bookmaker goes with the flow and adapts to the trends of the market.
The sports betting test was unfortunately not convinced regarding the quality of the customer service section. The operator is available by a telephone hotline and e-mail. During the week, Monday to Saturday from 10:00 AM till 10:00 PM and on holidays from 12:00 PM till 10:00 PM. As the office times are limited, long waiting times for a competent answer can occur. The sports betting test highly recommends that the operator bwin upgrades especially the service section, in order to stay competitive.
The sports betting test certified the available payment methods of bwin as excellent. Unfortunately is some of the transaction methods connected to service fees. For payments by credit cards, such as Visa, Master Card, Visa and Diners Club a fee of 2 percent of the deposited amount is applied. The classic as well as the electronic bank transfer are accepted by the bookmaker and non-chargeable. Completely up-to-date the sports betting operator offer to precede payments by the futuristic e-Wallets and several real time online payment services. Those are PayPal, Skrill by Moneybookers, Neteller, Click2Pay, ClickandBuy, Ukash, Paysafecard as well as Giropay.
The Austrian bookmaker provides a 100 percent bonus on the first placed deposit up to an amount of 50 Euro for each new registered customer. The bonus conditions are very moderate. The first deposit has to be placed in the account within 12 months after the registration, to be able to collect the offered bonus. To be able to request a pay-out, the original deposit as well as the bonus amount have to be rolled over at least three times in sports betting. An odd for this is not determined by the bookmaker. Therefore, the bonus program is described as very fair and customer friendly by the sports betting test.
The established bookmaker bwin proves itself as one of the most popular and successful operators on the current market of this business in the sports betting test. But the operator is not only dedicated to the sports betting section, it became a veritable online entertainment enterprise as time went by. The outstanding performance in many different fields provides bwin a remarkable status in the sports betting test as well as a leading position on the top level of the gambling market.
- large scaled betting offer
- extensive portfolio of payment methods
- customer friendly mobile betting program
- live betting section with big number of perse betting options
- service charge for credit card payments
- customer service slow in responding