Matchbook is a betting exchange established in 2004 by Triplebet Ltd. This European-based betting exchange is available for customers from across the globe- including Australia, the only exception being USA. Matchbook are licensed by the Alderney Gambling Control Commission and also by the UK Gambling Commission. The most attractive thing about Matchbook is that unlike other betting exchanges, Matchbook offers only a 1% commission charge on bets. This makes Matchbook a competitor to BetFair, WBX and Betdag which offer 5% commission. Odds are also much bets than with regular sports bookers as it works the same way as other betting exchanges.
2. About Registration
On test, the registration process was very simple – a registration page is displayed through a pop up with the fields including: Title, First Name, Last Name, DOB, Email, Phone Number, Country, Username, Password, Re-Type password, choose currency, Choose security Question, Forum Screen name and a Bonus Code option. Matchbook also states that on click of the submit button “Bet now” the terms and conditions are automatically accepted.
3. About the Website
The website look has a very modern look to it, having a red, white and black theme throughout the website. However, the look overall seemed very much badly designed structure-wise. When it comes on how practical it is having the layout and structure of the website deigned like that, it ends up taking too much time trying to navigate and find your way then to actually place a bet.
Navigation to different parts of the page seemed to take a bit more than a regular user would to find the exact match to bet on and a bit of a struggle because of this. The website was also sometimes very slow and a cumbersome which can be frustrating for some users.Apart from the not-so-great designed website structure, the bets are displayed neatly showing the “Back” and “Lay” options very clearly.
4. Betting Supply and Odds
The greatest thing about Matchbook is probably the impressive odds on the market available on the exchange. It aims to gain a share of the market from other exchanges which offer a much higher commission rate. At Matchbook, there is only a 1% commission on bets. This is very low to the average of 5%. The catch to this however, commission is also taken from bets which are lost, even though not necessarily a full 1% - there is also commission on that. Users also claimed that Matchbook has a 2% withdrawal fee in order to withdraw before having rolled over the rest of the deposit.
Markets on Matchbook include: Aussie rules, Baseball, Basketball, Boxing, Cricket, Golf, Horse Racing, Ice Hockey, Motor, Racing, Rugby, Soccer, Tennis, Poker, Politics and also Entertainment.
5. Live Betting
Matchbook’s live betting section of the website is pretty average, bets are displayed accordingly and neatly and on test several football, tennis, cricket and several other market matches were available for live betting.
6. Betting on Mobiles and Smart Devices
Matchbook offers a mobile version of the website for use with mobiles and smart devices.
7. Customer Service
The customer service team on Matchbook is available from 9:00 am to 3:00 am(GMT+0.00) Monday to Sunday. They offer customer service by two telephone lines: (+44) 203 642 6867 and (+353 212428626). They can also be reached by email, live chat or even by post.
8. Payment Methods
Currencies accepted on Matchbook are: AUD, CAD, EUR, USD, GBP and HKD. Deposit Options include Bank Transfer, Skrill, Neteller and InstaDebit. For the Withdrawals, these options include: Skrill, Neteller, Bank Transfer and InstaDebit. A Transaction history is also available.
9. Bonus Offers
Matchbook offers a welcome offer of £20, £10 back and £10 lay bonus. They also offer a £50 cashback in the first 4 weeks using matchbook points. Other than that, there doesn’t seem to be any other offers or promotions of any sort. There is also no page dedicated to offers and promotions.
In conclusion, Matchbook are worth checking out if you are a fan of exchange betting. Matchbook use the 1% commission as a huge marketing strategy which sometimes some extra fees are hidden. Website design needs some serious modifications, however still an OK alternative for users looking for a good deal on occasion.
Great odds quality
Good betting limits
Website look and usability not practical
Weak promotions and bonuses