Novibet ltd. started in Greece in 2011 and despite a focus on the Greek market, they aim to attract players from all across Europe. This bookmaker is based on the Isle of Man and are regulated and licensed by both by the Isle of Man Gambling Commission and the UK Gambling Commission. They are also registered with IBAS, a third party company aimed to solve any disputed between bettors and bookmakers. This bookmaker has a sportsbook, live betting and also a casino. Sportsbook is mostly focused on Football and huge importance is made to the Greek leagues offering hundreds of wager options every day.
Registration process on Novibet was a very easy process, the register and login button are conveniently placed at the top of the website, where one could bring out the registration form from any page. This form includes all of the necessary information to create an account such as: email, password, repeat password, male/female, first name, last name, date of birth, address, currency change, country, number, security question and favorite team. The registration page also offers a promo code field for users registering with the use of an additional promotion. The whole process was very simple and the overall look of the registration page was clean and very easily accessible.
3. About the Website
This bookmaker’s website has a very traditional look - any experienced player would dive in and get all of the necessary information from the home page. New users might take a bit longer to get used to the traditional look, but overall Novibet’s website is very well structured and every section is titled in a way where users can easily navigate through. There is also a section on the left hand side with some shortcuts to the main/most popular bets of the website. As for the ads, there is an ads section in a few pages, however not too flashy or too many that it might affect a user’s experience by using the website.
4. Betting Supply and Odds
Novibet offers good odds and plenty of wagers, these also include 0% wagers throughout a variety of markets These markets include:American football, baseball, basketball, boxing, darts, futsal, golf, handball, ice hockey, motor racing, rugby, snooker, soccer tennis, volleyball, beach volleyball, water polo, chess and other markets including politics, entertainment and awards.
Compared to other bookmakers, these are the basic markets that any bookmaker offers which can be limiting for players interested in other sectors. Novibet also does not support betting in eSports, which is a staple market in the rising of a top bookmaker.
5. Live Betting
The live betting feature being used currently on Novibet, on test seemed a bit too crowded with text and very tiring on the eyes. With no way of changing the color scheme or a live feature to make the betting experience more interactive. There is a vast range of wagers and odds available on the live betting page, however there is not much activity that would keep the user to stay on this page for a very long time. This is one feature of Novibet that would need improvement.
6. Betting on Mobiles and Smart Devices
Novibet offers a mobile website which is catered solely for mobile devices, this website can be accessed on “m.novibet.com”. Mobile devices will also be redirected to this website if a user is accessing the main desktop website on mobile. What is great about having this kind of method is that it does not matter if the mobile device is android or apple OS, any device can easily have access with no hardware restrictions whatsoever. This bookmaker catered screen sizes from mobile, tablet to desktop.
On the mobile version, users are able to Quick-bet and Live bet on the go. The quick-bet option offers a very quick betting experience, while the live betting keeps track of the live games and real time scores.
7. Customer Service
Customer service on Novibet seems to be one of the focus points for this bookmaker. Novibet seems to prioritize customer service on the website as they do not only have one email, but three; one for Customer support, one for general information and one for marketing enquiries. Users also have the option to live chat during business hours, Skype or Phone calling is also an option.
Compared to other bookmakers all of these options for customer service is not usually available.
Users also claim to receive a reply in 24 hours in most cases when contacted by email, and when live chat is available players can get replies within only a minute or two. This is a very good response time and it is great that this company invests so much in customer service as it is a very important aspect in any bookmaker ‘success.
8. Payment Method
This bookmaker offers the facility of using AUD, EUR, USD and GBP as currencies. Deposit options include Bank Transfer, Skrill and Paysafecard. Withdrawal options include: Skrill and Bank Transfer. A transaction history is also available on user’s request.
9. Bonus Offers
The bonus offers and promotions on Novibet are quite lacking. To view promotions, one must have an account- which is time consuming if the user is new and is just looking for quick bonuses to get started. Once registered and checked on the bonuses on test, it was quite disappointing to find that when it comes to bonuses, the only bonus available is that of a 100% welcome bonus. This bonus can only be claimed if the user makes his first deposit and must be able to verify his account. These are all steps which the user has to take to be able to benefit from a single bonus on startup. As a welcome bonus is great, the process to get it can be time consuming, and this might force users to look at better bookmaker options.
Novibet is certainly one of the options that one could consider when choosing a new bookmaker. Especially one can find this appealing if there is interest in Greek leagues sports betting, great customer support with a traditional feel on the website. Offers and promotions and live betting are the weak points for this bookmaker. However, Novivbet still offeres a great betting website which one could find interesting.
Licensed for UK players
Contains a real live dealer casino
Live chat support available during business hours
Unavailable to residents of France, Turkey, and the United States and any other country with prohibited offshore gambling